CCTV rethinks patient killing: respond to hatred with love and communication

On March 27, 2012, CCTV "News 1+1" aired "Hate Comes, Love Back! 》, The following is the program record:

"News 1+1" completed the Taiwan edition on March 27, 2012

- Hate, love back!

(program guide)

Commentary:

Today, the Harbin Medical University Basketball Hall held a memorial service for intern Wang Hao.

A crazy move for a youngster less than 18 years old, a 28-year-old master's degree in medicine died, how can the trauma of a malignant hospital violence be healed?

Wang Hao, President:

Just as it happens to us, we feel deeply sad.

Commentary:

Sadness, anger, fear, anticipation, how do the doctors in need of emergency help protect themselves, and how does the medical relationship that concerns life continue?

"News 1+1" focuses on "hate to come, love to go back!"

Host (Bai Yansong):

Hello viewers and friends, welcome to watch live "News 1+1".

In the "News 1+1" program last night, the homicide case occurred in the First Affiliated Hospital of Harbin Medical University. The title of the program is "killing doctors" and we may also be murderers. After the broadcast of the program, the broadcast of the entire program will be published on the Internet, but unfortunately, behind the program, there will still be many messages filled with violence, hatred, and extreme emotions.

Just to name two examples, a netizen said at 5:39 this evening, “I am also very happy. I am just as happy as the corrupt officials were killed.” Nearly 8 o'clock this evening, “The killing is good. Now the doctor has no medical ethics. Without conscience, everyone clapping their applause.” Seeing such a message full of violence, hatred, and extreme emotions, there are many more. I was not surprised because it was almost impossible to let such things disappear overnight. But sometimes I also have some concerns and sympathy for such netizens, people who share hatred with the world, and it may be a disease and an infectious disease. When we gather together, it may tell us that this society is sick. There may be thousands of reasons for hatred, but there is only one way to respond to this kind of hatred. It is to respond with love, to communicate, to seek understanding, to reform, To change, what should I do? After all, there is such a message reminding us.

"Now people are sick because of money. Many people have abnormal spirits! What is missing between people is human feelings; what is more is hatred! Sadness! You can't be a patient, not a doctor!" After seeing the words, All of us must be rational and why? Can not be a doctor, maybe many people can do it, but who can not be a patient? No matter how healthy you are, you can't do it. Death, sickness, and death are the rules of any person's life. What if we are sick or when no one is a doctor when we are sick? So we still have to be rational.

Let’s take a look at a memorial service held this afternoon for the young victim and the trainee.

(play video)

Commentary:

At 15:00 this afternoon, nearly 1,000 mourners from the basketball hall of the First Affiliated Hospital of Harbin Medical University, as well as flower baskets and wreaths for mourning, are a memorial service for Wang Hao, an intern.

In addition to Wang Haosheng’s former colleagues and classmates, the leaders of Heilongjiang Provincial Department of Health, Department of Education, and Harbin leaders and leaders of Harbin Medical University also came to pay tribute to this young life. In the memorial service scene, Wang Hao's parents were emotionally excited. The mother who lost her son was almost unable to stand. The 40-minute memorial meeting and the memory of the crowd were heart-stricken. Wang Hao's senior director made a speech at the scene.

Han Zhiyang (Wang Hao):

It was a tall, thin boy who was very awkward and smiled at the staff as soon as he entered the library.

Commentary:

Today, in the First Affiliated Hospital of Harbin Medical University, all the LED screens are written with the words of recalling Wang Hao. A elegiac couplet was hung in front of the main entrance of the hospital building to complete the unfinished medical career of Wang Hao’s classmates and learn from Wang Hao.

In the announcement of the memorial service today, the hospital issued such an appeal. For these medical personnel who have just lost their colleagues and friends, such a service may still require pressure and courage.

Han Zhiyang:

The first is desolation to Wang Hao, because Wang Hao also graduated from a five-year university, a three-year master's degree, and a master's degree. Dr. Wang received a doctoral degree. It is not easy. Our experience and the way we walked through are very similar. Or happen to any one person. We all feel like this, as if it happened to us. I feel deeply sad. I believe not only me, but everyone at the medical university, including all medical work in the country. Everyone with a conscience in China feels deeply sad.

Commentary:

The occurrence of murders in the past few days has caused constant social concern. Media from all over the country have also appeared on the scene of the memorial service. After the tragedy, a website posted behind the news report on the incident and set up a vote on how you feel after reading this news. The results of the poll showed that of the 6,161 person-time polls, there were 4018 people who chose to be happy and accounted for 65% of the total votes. For such voices, Wang Hao’s seniors also expressed their own opinions.

Han Zhiyang:

Doctors are an emergency career. This is what every medical worker believes. This is what we stand by.

host:

It is strange that his head used many times such a sad word. This may be a kind of resonance.

Today, when I was returning a text message to a medical worker, I also used this word. I told him that I was doing this show last night with a sad attitude. But my other mentality is to be able to change something. There is indeed a feeling of despondency, but here we must first say to Wang Hao, “Walk all the way”. Maybe Heaven needs a good doctor. At the same time, I hope that his parents and family will mourn each other. Of course, we also hope that all the injured will recover as soon as possible. .

I believe that in the past few days, the doctors and hospitals nationwide have had a hard time. The days of the First Affiliated Hospital of Harbin Medical University should be particularly sad.

The next link is Liu Hongyu, deputy dean of the First Affiliated Hospital of Harbin Medical University. He was in charge of this incident and was the spokesman for the hospital, who had just come down from the operating table.

Dean Liu, hello.

Liu Hongyu:

Hello, host.

host:

It was very difficult to see Wang Hao’s parents in the short video just now. It was because the children’s better life and the future of their lives seemed to have just opened. Suddenly there was a sudden stop. I don’t know what kind of way you’ve been to soothe them. Relatives, including relatives and relatives of the injured person?

Liu Hongyu (Vice Dean, Harbin Medical University Hospital):

After the actual occurrence of this incident, the parents of the victim’s family, Wang Hao, and their relatives were very sad and could be described with the word distraught. We organized a lot of expert groups for this, including psychological counseling, as well as professionals in various departments of catering and law to reassure relatives because they can be said to be distraught.

host:

This is a very important issue. The next group of people will be very large. I believe that all your colleagues, especially many young doctors, at the First Affiliated Hospital of the Medical University of Kazakhstan are very sad these days. At the same time, the hospital cannot be closed and it must be normal. Go to face many patients, how to debug your colleagues, especially the mentality of many young colleagues?

Liu Hongyu:

It can be said that the entire hospital is in mourning. Before I had to do some surgery on Saturdays and Sundays, because there are a lot of patients nowadays. I often use Saturdays and Sundays to work overtime. But this Sunday, when I invited an anaesthetist to perform an operation with me, he was very excited to say, "I don't have surgery, I don't give you anesthesia, our doctors are killed, I'm taking a break today," But when he calmed down, he called me again. If you want to do something, call me. So from the point of view of this example, it is true that the doctors and nurses of Harbin Medical University are still in a state of grief, but we also understand him. As our medical workers, we, as leaders of the hospital, are actively involved with everyone because of psychological counseling. Communication, so that they can not affect the normal work. However, if it does not matter, it will be affected more or less.

host:

Dean Liu, how about yourself? You did more than one surgery yesterday, and you are also undergoing surgery today. How do you debug yourself?

Liu Hongyu:

Because I have been in the doctor for 31 years, and when I was a doctor for 26 years, I actually experienced some of these cases, and I always felt that after the operation table, my heart was quieter. Of course, from the perspective of this case, I have said something like this to make everyone relaxed: "It's still safe on the operating table." This is true, but it has been affected more or less. Because our colleagues had a little leisure time, our colleagues discussed this matter at the conference, because this incident really happened just before our eyes.

host:

Actually, I am afraid that the more effective way is time. In addition to carrying out a lot of soothing work, it may take more time, and then let all colleagues, including you, gradually calm down.

Next of course, we must pay attention to what methods we will take to better protect the doctor's safety. Then continue to pay attention.

(play video)

Commentary:

On March 24, on the second day of the incident, the Health Department of Heilongjiang Province published on its website a “Notice of the Department of Health of Heilongjiang Province on Safeguarding the Personal Safety of Medical Staff”. The notification said: "On March 23, 2012, medical personnel in the First Affiliated Hospital of Harbin Medical University were severely injured in our province, resulting in one death and three injuries. The circumstances were severe and the consequences were serious. The occurrence of this incident highlighted the construction of a harmonious doctor-patient relationship. The long-term nature and importance of the relationship, as well as the urgency and necessity of safeguarding the personal safety of the medical staff.” In response, the article emphasized three issues: “Efforts to build a harmonious relationship between doctors and patients; To ensure the safety of medical personnel; To fully strengthen medical care Quality management.” It is worth mentioning that in the second point of the effort to ensure the safety of medical personnel, it is necessary to increase the security investment, including the purchase of medical examination equipment, and the installation of alarm bells, cameras, monitors, access control systems, etc. Facilities and equipment; strengthen security personnel and other content. At the same time, it also pointed out that medical personnel must master some techniques and methods to deal with emergencies, such as the "three can" and "three can not" principles: can be non-excitable, can not be dispersed, solvable can not be settled. Observe what you see and respond in a timely manner; see the machine and do what it takes. And we can see that the notice in the rating column indicates "extraordinary urgency" and "blank power."

It is not just the Health Department of Heilongjiang Province that gives attention to this issue. Today, the “Health News” continues to pay attention to this issue on the front page. This article, entitled “Chen Hao: Severely Cracking Down the Crimes of Degrading Medical Workers,” said in the article, “March 26, doctors at the First Affiliated Hospital of Harbin Medical University In the case of the killing, Minister of Health Chen Hao asked the General Office of the Ministry of Health to inform the Heilongjiang Provincial Health Department of the situation and demanded that the perpetrator be severely punished and severely crack down on the crime of mutilation of medical personnel. He also asked the Heilongjiang Provincial Department of Health to express his deep condolences to the families of the wounded and injured medical staff. Concern and sympathy, and this news is also shown prominently on the Ministry of Health website.

host:

Next, we must continue to connect with Dean Liu Hongyu, the First Affiliated Hospital of Harbin Medical University.

Dean Liu, I believe that these two days may be due to the fact that this matter has been dealt with, including the convening of the memorial service, to soothe families, including colleagues. The Heilongjiang Department of Health has made it clear that hospitals should do more security in the future. For example, alarm bells and so on. The incident occurred from the perspective of your hospital. What should be considered next? Where do you start from?

Liu Hongyu:

In addition to the requirements of the Health Department for our major hospitals, it is even more important to improve the awareness of health care workers, including the safety and security of staff. This awareness is very important. Because now the country's preliminary idea has set the hospital as a public place, because public places may have many criminal cases other than those caused by medical disputes. All kinds of dangers may exist as criminal cases. It may be more important than the hardware facilities as a health care worker and staff to raise awareness of prevention.

host:

For example, what is very important in the awareness of prevention, I am afraid to start with all my colleagues to clarify?

Liu Hongyu:

Prevention Awareness: First, how to identify people who may be extreme or appear to hurt others; Second, how to protect themselves once they appear, but also how colleagues can avoid harm in this incident, of course, How to save yourself after being harmed, how to reduce the damage to a low level is very important. This is common sense, just like the popularity of fire prevention knowledge.

host:

Dean Liu, actually there are many ways to watch abroad and avoid such disasters. Like the entrance to the hospital in USA, there are security checks, metal objects are not allowed in, and metal detectors are used to prevent the weapon from entering. There are buttons under the seat of the emergency room doctor. The police will hear it as soon as the police call it. The police will come and take the trouble. , USA police often visit around the hospital. Canada is diverting patients from community hospitals, etc. This will help reduce such a dispute. It is also a decomposition that Japan has dedicated people to listen to patients’ distress.

Dean Liu, is our hospital now equipped with hardware protection? For example, monitoring equipment, whether there are alarm bells, whether there are buttons and so on?

Liu Hongyu:

At present, our hospital facilities: First, most areas have security, but not every floor, through this case want to set up security on each floor, this is what we have. Second, we must improve the access control system. Third, the more important thing is to improve the visiting system and visit them at the designated time.

host:

Visiting system refers to the fact that some places cannot enter.

Liu Hongyu:

No, visits can be made within a specified period of time, for example, from 3 to 5 pm, and after 5 pm, casual visits are not allowed. Because we can strengthen security during visits, and there are also many people and medical staff to receive, non-visiting time will reduce the flow of people, because the hospital needs a comfortable and quiet environment, if it is all-weather, this will affect the patient's rest and affect the patient's rehabilitation. .

host:

In fact, hardware may be a lot of hospitals in China will now be slowly updated due to a series of such incidents.

Actually it sounds very sad, but there is no solution. At present, it is such a situation. It may still be necessary to solve the hardware. However, in the final analysis, it may be necessary to use software, especially to use love and medical ethics to create a more secure environment. environment of.

Next we continue to pay attention.

(play video)

Commentary:

The fifth day of the Haji Medical Case has already occurred. Although it is no longer a black-and-white page, the memorial service for Wang Hao by the medical, pharmacy, life sciences professional website, and the Lilac Garden Forum continues.

The website launched a "One sentence, one picture, one micro-expression, is a power" topic at 4:47 pm yesterday. As of 8:00 tonight, more than 800 messages have been accumulated. The resentment continues after the incident, and the expectation for the doctor-patient relationship is gradually accumulating.

In addition to the text, the images collected from one page are also expressing such emotions.

host:

Then continue to connect with Dean Liu.

Dean Liu, in fact, no matter how the hardware is improved, from the doctor's point of view may be a palliative, on the one hand the need for medical reform, reform; on the other hand may also require software, including doctor's medical ethics and so on. In this regard, President Liu, what will be the next job?

Liu Hongyu:

As doctors, even some medical students will become doctors in the future. This is their career. A good doctor has three basic conditions: the first is medical ethics, the second is medical technology, and the third is a good communication skills. Medical ethics determine the whole process of medical behavior, because a good doctor's high realm is to increase the quality of life of patients by a specified limit, which includes your own technical and medical resources. Medical technology is a goal to ensure that medical ethics wants to limit the number of patients to improve their quality of life. Medical technology is its guarantee. Communication is very important. Misunderstandings result from poor communication and inappropriate communication methods. To be able to communicate through several aspects can be achieved, the first communication should be targeted at different objects, because many people have different backgrounds, status, career in all aspects are not the same; second, the demand is not the same. In our work, everyone's needs are different. We must know about his different needs. Third, it is very important to communicate and communicate with him about his entire medical behavior so that he can be satisfied with the outcome of your treatment, whether it is good or bad. Good doctors must have medical ethics, medical technology plus communication, these three necessary conditions.

host:

Because virtue must be high, technology must be exquisite, and communication at the same time, especially in the current environment, communication is a special need to strengthen the ability, in the past too much emphasis is on German and technology, but sometimes the communication may also be screwed.

The latter question, others came with a knife, but we can only go back with love, go back with a smile, will there be a sense of aversion, how to solve this feeling of aversion?

Liu Hongyu:

I feel aggrieved. It may also be a long time for me to practice medicine. I also had a young person on the day of the case, 4 am, when I was giving guidance to the Rheumatology and Immunology Division of our hospital, which was the department doctor in the case. The doctor said, "You see I gave them medical treatment. He actually killed our doctor." He could say that he was crying hysterically. From his expression, he also saw that he was full of grievances and puzzled, but the doctor's career was emergency. We have an injured doctor, Wang Yu, who was stabbed by a former patient or a murderer.

host:

Dean Liu, I have to interrupt you because of the time.

I hope everyone can slowly eliminate this feeling of aversion and become a good doctor in our minds.

After reading the words on this photo, "I don't want to one day that this white dress will be dyed red in blood. Please let us find the courage to continue."

Come on!

Next:Installation, use and regulation of marine diesel generator sets
Previous:Two-year-old girl fell 8 meters high on the ledge